Refund Policy

1. Nature of digital products

When your payment is successful, your order is typically fulfilled by granting access to download the purchased eBook from your account library. Digital content is deemed delivered once access is available. This immediacy affects when refunds are appropriate or legally required.

2. When we may issue a refund

Subject to verification and applicable law, we may approve a refund or replacement access in situations including:

• Duplicate charge: You were charged more than once for the same order due to a processing error.
• Failed delivery: Payment succeeded but the title never appeared in your library and we cannot restore access within a reasonable time.
• Corrupt or unusable file: The file we provide is defective (for example, will not open in standard readers) and we cannot supply a working copy.
• Wrong item delivered: You received a different title than the one you purchased and we cannot correct the order.
• Unauthorized transaction: You report unauthorized use of your payment method and we or your bank confirm the claim in line with our investigation.
• Mandatory statutory rights: Where local consumer law grants an unconditional or conditional right of withdrawal or refund for digital goods, we will honor those requirements (including any need to confirm you have not consented to early delivery and waived withdrawal, if applicable).

3. When refunds are generally not provided

Except where required by law or as stated in Section 2, we typically do not offer refunds for:

• Change of mind after purchase (including dislike of the book’s content, style, or subject).
• Compatibility issues caused by your device, software, or settings, if the file is in a standard format described on the product page.
• Failed downloads due to your network, storage, or account configuration.
• Loss of access due to account closure, breach of our Terms, or sharing of your account.
• Promotional or discounted purchases where stated as final sale (if we apply such labels).

If you have already downloaded the full file, we may treat the purchase as consumed and decline a refund unless a problem in Section 2 applies or the law requires otherwise.

4. How to request a refund

• Contact us using the support or contact information on http://localhost (or from your account area, if available).
• Include your order number, email address, book title, and a clear description of the issue.
• Allow reasonable time for us to verify your purchase and the reported problem.

We may ask for screenshots, error messages, or other information needed to confirm duplicate charges, failed delivery, or file defects.

5. Processing and timing

Approved refunds are processed to the original payment method when possible. Timing depends on your bank or card issuer—typically 5–10 business days after we approve. If we revoke access to a refunded title, you must delete any copies you obtained.

6. Chargebacks and payment disputes

If you initiate a chargeback or payment dispute, we may suspend access to the relevant digital content until the dispute is resolved. We encourage you to contact us first so we can resolve the issue without a dispute where possible.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date will change, and we will post the revised policy on this page. For purchases made before an update, the policy in effect at the time of purchase may apply unless law requires otherwise.

8. Contact

For refund questions, contact us using the details on http://localhost.

This policy is provided for general information. Consumer rights vary by country and region; nothing here limits any statutory rights you may have.